|
Making a Reservation
-
How do I reserve my hotel room
online?
Just complete and send the reservation form making sure you have
given us your email-address and correct dates. We will reply
your request within 24-48 hours to notify you of room
availability and price. If you wish to make credit card payment,
we will direct you to a secure online booking site when you can
make payment by credit card. We will reserve the room you
requested for 72 hours. Please make credit card payment within
72 hours. Otherwise the booking will be canceled. If you wish to
make payment via check or bank wire transfer, we will reserve
the room you requested for 7 days, so you will have sufficient
time to make arrangement. If you need more time, please notify
us.
-
I
don’t want to make a reservation online, what can I do?
You can reserve by phone or fax. You can call us at
1-425-882-8686 (Pacific Standard Time) or send us fax at
1-425-882-8880.
-
What kind of acknowledgement will I receive when I make a
reservation?
When the booking is confirmed and payment received, a
confirmation voucher and a note written in both English and
Chinese about how to get to Wisdom Inn
will be provided to you.
The confirmation voucher details all the reservation and price
conditions. Please print out the voucher and carry it with you
at the time of your check-in. There is also a booking
confirmation code. Please make sure to have it available upon
arrival.
Prices & Payment
-
What are included and excluded in the rates listed on your site?
The rate is per room, per night. It includes room, three gourmet
meals daily featuring both Chinese and Western cuisines, a selection
of local and imported beverages during the meals. Taxes are
included as well. Personal expenses such as telephone calls,
laundry service, bar, business center, gift items purchase are
not included. When you enter Longji Terraces Scenic Area, you
will be charged an entrance fee by the Ticket Office, which is
similar to an entrance fee to a national park. Currently, the
entrance fee is CNY50 per person as of April, 2008 and it is not
included in our rate. Since you will hike uphill for 25-30
minutes from Ping'an Parking Lot to Wisdom Inn
, you might want
to hire a porter to carry your luggage. Porter fee is not
included in our rate. Currently the porter fee is about CNY20 per piece of
luggage as of April, 2008.
-
What kind of payment do you accept?
We accept major credit card payments, including VISA, MasterCard
and American Express. We also accept US funds check payment
payable to China Span. If you wish to initiate a wire transfer,
please contact us so we can give you our bank account
information. During your stay at Wisdom Inn
, you can pay for your personal expenses
by credit card as well, but a 3%
credit card processing fee will be charged additionally.
-
When will my credit card be charged?
When the booking is confirmed and we receive your credit card
details, your credit card will be charged. We require prepayment
of the whole amount at the time of reservation to secure your
reservation. For cancellation and changing, our cancellation
policy applies.
Children Policy
-
How much is charge for children staying with their parents?
Children under 8 years of age can stay in their parent’s room
using the existing bedding and will be charged 40% of the twin
share rate based on the type of room. Children 8 years or older
are advised to occupy a bed, so standard room rate will apply.
Free costs for babies are only applied for children under 2
years old. Please specify number of children and age when you
make the booking, otherwise children rate will not apply.
Changing/Canceling a Reservation
-
What is your cancellation policy for reservation?
If you cancel the reservation:
More than 30 days preceding your check-in date: $15 penalty
charge
30 -15 days preceding your check-in date: 50% of total amount
Within 15 days of your check-in date: No refund.
Any change is subject to availability and will be charged $15
fee.
-
How
about refunds?
If the payment is by credit card, any refunds will be made in
the form of a credit to your card account. If the payment is
made by check or bank wire transfer, a refund check will be
issued. All refunds will be process in a timely manner. However,
credit card refund process is largely dependent on your billing
cycle with the credit card company. Once the refund instructions
leave our office it can take anywhere from 15-45 working days
for the proceeds to arrive in your account.
Miscellaneous
-
How do I get to the hotel?
For guests staying at Wisdom Inn
, when your reservation is
confirmed, you will receive a note written in both English and
Chinese. When you arrive at Guilin Airport, please show it to
the taxi driver.
-
What are the check in and check times?
Check in time is 2pm and check out time is 12 o'clock noon.
-
What kind of food is served?
Our full board plan includes three meals daily. Breakfast is
western, including bread, toast, jam, butter, eggs (scramble or
boiled), cereal, coffee, tea, milk, juice, etc. Lunch is usually
Chinese food and dinner usually Western food. Freshly brewed
coffee and Chinese tea are served at every meal. A glass of wine
(red or white) is served at lunch and dinner. A water filtering
system is installed in the lodge, so tap water is drinkable.
-
Can I have special requirement for food?
Please notify us if you have special requirement for food. The
hotel will do its best to accommodate.
|
